The Coffee Cup 10/16/18: Getting Started With Chatbots

2 MIN READ

Will chatbots replace humans and take over the world?

Eh- maybe.  But for today they are a great supplement to your company’s digital marketing strategy!

Forbes put out a great article that fits right in line with our recent Coffee Cup conversations dealing with chatbots that deals with tips for implementing chatbots, and then talks about the risk of chatbots eliminating human jobs in the future.

Here are some of the tips they suggested for implementing chatbots for your business:

  • Identify your goals for chatbots
  • Decide if you will use an existing platform or build your own chatbot
  • Outline the design and functionality of the chatbot
  • Consider and add channels that make sense for your chatbot
  • Include a human connection
  • Test and revise
  • Launch and monitor

We go into much more detail about each tip on today’s episode of The Coffee Cup!

Will chatbots replace humans?  For many applications, the answer is probably.  But for now, chatbots can enhance the user experience on your site, and if used properly, you can have great success when you add chatbots to your web presence.

Company 119 helps companies in Cleveland with digital marketing strategies like adding chatbots.  If you need help getting the best user experience possible from your web identity, contact us today and let us help you make the most out of your digital identity.

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