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Support Ticket Diagnosis Fee

This fee covers the cost of analyzing and diagnosing issues with your website that are unclear and/or require in-depth troubleshooting. It also includes up to one-hour of break/fix work. Any additional time will be billed hourly at the selected ticket’s rate.

Standard Ticket ($250)

Emergency Ticket ($500)

Standard Ticket

Applies to regular website maintenance and updates, such as bug fixes, content changes, minor design tweaks, and general troubleshooting. These requests are handled during normal business hours.

Emergency Ticket

Applies to urgent, high-priority issues that impact website functionality or security, such as outages, security breaches, critical bugs, or performance failures. These requests are prioritized and addressed immediately.

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