All plans require a minimum 6-month committment to start, but can be canceled anytime thereafter. Additional hours beyond the retainer limit can be purchased at our standard hourly rate. Any unused hours do not roll-over.
What's INcluded?
Content Updates
Requests for adding, modifying, or removing text, images, or content.
Bug Fixes
Issues related to broken links, errors, or functionality problems.
Design Changes
Adjustments to layout, graphics, or visual elements.
Security Concerns
Issues related to vulnerabilities, malware, or unauthorized access.
Custom Development
Requests requiring new functionality to be coded into the website.
Content Creation
Requests to help with writing, design, or media production.
Hosting Migration
Requests to move your website to a new server.
Email Support
Requests to fix or configure your email inboxes.
How it Works
01
Sign Up & Submit
Sign up for a Support Plan, and then submit your ticket request via email or web form.
Provide as much detail as possible for our technicians.
If possible, provide screenshots of any error messages you see.
Screen recordings of the issue are also very helpful.
Individual support tickets are available.
02
Diagnose & Fix
Work with our technicians to gather info and fix your issue.
Our technicians will personally reply with any additional questions.
Depending on the issue, our team may ask for access to additional systems.
Prompt replies will only result in quicker resolutions.
03
Test & Complete
Review our work and confirm that your issues are resolved.
Our team will notify you when our work is complete and what changes were made.
Confirm all of the changes and test them throughly.
Test the changes on multiple devices to ensure a uniform user experience.
